Terms and Conditions
DEFINITIONS
In these conditions the following definitions apply:
The Company (or us, we, our): Natural Building Systems Limited (Company No: 12341283) whose address is: Unit 6 Upper Rose Lane, Palgrave, United Kingdom, IP22 1AP
Customer (or you, your): The person, company or organisation named on the Invoice
Contract Price: The price specified on the Quotation, or such other price as may be agreed in writing between us.
Quotation: The summary of costs arising in connection with the project, subject to any revisions agreed in writing between the Company and the Customer.
Initial Payment: The agreed proportion of the Quotation to be paid in advance.
Goods: The products we are selling to you as set out in the Quotation and Invoice in connection with the Project.
Services: The services that we are providing to you in connection with the Project as described in the Invoice.
Project: The supply and assembly of our products and materials in accordance with the agreed design and specification.
Invoice: The list of goods and services being provided based on the Quotation or agreed in writing.
Site: The location of the Project
Terms: The terms and conditions as set out in this document.
BASIS OF SALE
We consider these Terms and the Invoice to set out the whole agreement between you and us for the supply of the Goods and Services.
Please check that the details in these Terms and the Invoice are complete and accurate. If you think that there is a mistake, please ask us to confirm any changes in writing.
Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues or brochures are issued or published solely to provide you with an approximate idea of the Goods and Services they describe. They do not form part of the contract between you and us or any other contract between you and us for the supply of the Services.
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements. You will be subject to the policies and terms in force at the time that you order the Services from us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case it will apply to orders previously placed that we have not yet fulfilled.
INVOICE / ORDER / PAYMENT
An estimate shall be provided based upon information agreed by us and the Customer. Each estimate will be valid for 14 days, unless we notify you in writing that we have amended or withdrawn it during this period, or a different period has been agreed between us.
Once you have accepted the estimate we will issue an invoice for payment of 50% of the Estimate. This Initial Payment must be made within 7 days and will be required to secure your booking. Receipt of the Initial Payment denotes your acceptance of these Terms and Conditions
Following delivery of the Goods, we will issue an invoice for payment of 50% of the Quotation.
Any balance of payment is due strictly within 7 days of the Invoice date.
Payments can be made by bank transfer (copy of transaction required) to:
Account Name: Natural Building Systems Limited
Bank Account: 36421649 - Metro
Sort Code: 23-05-80
DESCRIPTION OF GOODS
Natural Building Systems brochure, website, drawings and sample specifications are to serve as a guide only and do not form part of any contract. The Company reserves the right to alter specifications without prior notice. Exact specifications of your Order are outlined on the Invoice. More detailed information can be provided on request.
WORK ON SITE
You must provide access to the Site during normal working hours as well as storage space for any materials required by us in connection with the Project.
All installation personnel have been trained and briefed on safe working practices including use of PPE (Personal Protective Equipment) in accordance with current Health and Safety regulations. A copy of the site Risk Assessment and method statement for installation is available upon request one week prior to installation commences.
OWNERSHIP / RESPONSIBILITY FOR THE GOODS
The Goods shall be your responsibility from the time of delivery and commencement of installation and you will bear the risk of any loss, damage, destruction or theft of the Goods except where it is caused by our breach of these terms or our negligence.
CANCELLATION / ALTERATION
You may at any time on or up to 12 weeks prior to the first day of the on-site installation, amend or cancel the Contract by providing us with written notice. In doing so, you will forfeit any Initial Payment but will not be liable to pay the outstanding balance.
If you amend or cancel the Contract in the 12 weeks prior to the first day of the on-site installation you will be liable for all costs associated with the Project.
If we cancel the Contract at any time, we shall refund you in full.
DEFECTIVE GOODS & SERVICES
In the unlikely event that the Goods or Services do not conform with these Terms, please let us know as soon as possible after we have carried them out. We will, at our option, either:
Re-perform the Services, or
Replace the Goods, or
Provide you with a full or partial refund, depending on what is reasonable; These Terms will apply to any replacement Goods or Services we supply to you.
LIMITATION OF LIABILITY
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract. When we have completed the installation and delivery of the Goods, we will make good any damage to your property caused by us in the course of installation. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation by us. If you intend to use the Goods for a commercial or business purpose please discuss this with us before submitting your Order. For the avoidance of doubt, we will accept no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability for:
a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
b) fraud or fraudulent misrepresentation;
c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
e) defective products under the Consumer Protection Act 1987.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
a) strikes, lock-outs or other industrial action;
b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) impossibility of the use of public or private telecommunications networks;
f) any pandemic that results in the imposition of a local / countrywide lockdown or the incapacitation of our workforce due to illness or quarantine; or
g) any acts or omissions of any subcontractor we use in connection with the Project.
DATA PROTECTION
We will only use the personal information you provide to us to provide the Goods and Services, or to inform you about similar services which we provide, unless you tell us that you do not want to receive this information.
AMENDMENTS
We reserve the right to update and amend these terms and conditions at any time, however the published version at the date of your initial deposit payment shall remain in force.
Last reviewed Jan 2023.
For any queries relating to these terms and conditions contact chloe@naturalbuildingsystems.com